SEE THROUGH YOUR CUSTOMER'S EYES

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AUTHENTIC EXPERIENCE

By using phone, internet, and in person shops, we are able to give our clients an authentic view of the customer’s experience when interacting with their store.
We offer raw video footage of every interaction as well as summarized highlights for the management team to be able to focus training on precisely what needs attention.

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Follow Up Voicemail #1

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Voicemail #2

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Voicemail #3

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TRACK FOLLOWUP

Learn how your whole team follows up on a new lead. We showcase every contact following the initial interaction from voicemails to emails so you can measure how often your leads are handled from start to finish.

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WALK IN SHOPS

Using hidden cameras, we send shoppers to your store so you can see exactly what your customers experience from start to finish. We provide our detailed analysis of the experience as well as the genuine reaction from these shoppers who are completely unfamiliar with the car business.

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https://nws365.wistia.com/medias/7iz38xn7v9?embedType=async&videoFoam=true&videoWidth=300

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Secret Shops

Secret Shops

SEE THROUGH YOUR CUSTOMER'S EYES

AUTHENTIC EXPERIENCE

Follow Up Voicemail #1

Voicemail #2

Voicemail #3

TRACK FOLLOWUP

Learn how your whole team follows up on a new lead. We showcase every contact following the initial interaction from voicemails to emails so you can measure how often your leads are handled from start to finish.

WALK IN SHOPS

Using hidden cameras, we send shoppers to your store so you can see exactly what your customers experience from start to finish. We provide our detailed analysis of the experience as well as the genuine reaction from these shoppers who are completely unfamiliar with the car business.

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